Privacy policy
Privacy Policy
Last updated: April 27, 2026
At Vessora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or contact us.
1. Information We Collect
We may collect personal information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment and transaction details
- Device, browser, and website usage information
2. How We Use Your Information
Your personal information is used only for necessary business purposes, including:
- Processing and fulfilling orders
- Arranging shipping and delivery
- Sharing order updates and tracking details
- Providing customer support
- Processing payments securely
- Preventing fraud and improving store security
- Improving our website and shopping experience
- Sending promotional updates, only where permitted
3. Payment Security
All payments are processed through secure payment gateways. Vessora does not store sensitive payment information such as card numbers, UPI PINs, banking passwords, or full payment details.
4. Sharing of Information
We do not sell or rent customer personal information.
Customer information may be shared only when necessary with:
- Shopify, as our ecommerce platform provider
- Payment service providers
- Delivery and courier partners
- Technical service providers
- Legal authorities, if required by law
This sharing is done only to complete orders, provide services, improve security, or comply with legal requirements.
5. Shopify
Our store is powered by Shopify. Shopify may collect and process personal information to help us provide our online store services, process orders, support payments, and improve the shopping experience.
6. Cookies and Tracking
Our website may use cookies and similar technologies to improve website performance, remember preferences, analyze store traffic, and provide a better shopping experience.
7. Marketing Communication
We may contact customers regarding order updates, delivery status, support queries, offers, or store-related information.
Customers can opt out of promotional emails by using the unsubscribe option, where available.
8. Data Security
We take reasonable steps to keep customer information secure and confidential. However, no online method of transmission or storage is 100% secure.
9. Data Retention
We may keep customer information as long as necessary to complete orders, provide support, comply with legal obligations, prevent fraud, resolve disputes, and maintain business records.
10. Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children.
11. Customer Rights
Depending on applicable law, customers may request access, correction, or deletion of their personal information by contacting us.
12. Policy Updates
Vessora may update this Privacy Policy from time to time. Any updates will be posted on this page with the updated date.
13. Contact Us
For any questions about this Privacy Policy or your personal information, please contact us:
Email: vessoraofficial@gmail.com